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PW - Cashkeys

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1. What if my CashKey is damaged?

CashKeys are extremely durable and able to withstand exposure to heat, cold, and moisture. They are also unaffected by magnetic or X-ray exposures (such as security metal detectors). Since normal usage should not affect your CashKey, no refunds will be issued unless we can determine the remaining balance on your key.

2. How do I register additional time?

After inserting the CashKey, pull it slightly out of the keyhole (about two centimeters), then reinsert the CashKey. Each reinsertion deducts $0.25 from the CashKey and adds 15 minutes on the meter up to the posted time limit on the meter. The meter will not register more than the posted time allowed. After the desired amount of time registers on the meter, simply remove the CashKey.

CAUTION:
Since the CashKey does not need to be completely removed before adding additional time to the meter, be careful to avoid unintentional deductions from the CashKey.

If the Cashkey is left inserted for more than five seconds, it will cause an out-of-order mode on the meter until the key is removed. This is to alert you in case you inadvertently leave the Cashkey in the meter.

3. How does the Cashkey work?

The CashKey is programmed at the time of purchase with a desired value of parking requested by the customer ($10 minimum). The key is used by inserting it into the keyhole (next to the coin slot) of an electronic parking meter. When you fully insert the key into the meter, it displays the value remaining on your key in dollars and $0.25 increments. No turning of the key is necessary.

The first key insertion will only display the value remaining on the key and will not register the time. To register time on the meter, pull out the key and reinsert it. The meter will automatically deduct $0.25 from your key balance and register 15 minutes on the meter.

4. What if I move? Can I get a refund?

You may return an undamaged CashKey to the Parking Division office located in the Montoya Federal building, room 312 above the main post office. The address is:

120 S. Federal
#312
Santa Fe, NM 87501

A check for the value remaining on the CashKey less 10% will be mailed to you. Please allow approximately 10 days after returning your key to receive your refund. Parking Division Office

5. How do I purchase a CashKey?

As of October 1, 2009 a limited number of CashKeys are available at the City Parking Division office located at:

Montoya Federal Building
120 S. Federal
Room 312 (above the main post office)
Office hours: 8:00 am - 5:00 pm
Monday through Friday - except official City holidays

Once the stock of CashKeys is sold, the Parking Division will no longer sell new keys. Persons who already own CashKeys can still be able to reload them. CashKeys can be purchased by cash, checks made payable to the City of Santa Fe, or Visa and Mastercard.

6. Which parking meters accept the CashKey?

CashKey can be used at all electronic parking meters in downtown Santa Fe.

7. Can I use my CashKey with coins and tokens?

CashKeys can be used in combination with United States nickels, dimes, and quarters as well as City of Santa Fe tokens; which can be purchased at the Parking Division office located in the Montoya Federal Building, on the third floor above the main post office. Their address is:

120 S. Federal
Room 312
Santa Fe, NM 87501

8. Can I purchase more than one CashKey?

Yes, but there is a $25 nonrefundable fee required for each CashKey, in addition to your base time value purchase. CashKeys purchased before November 1, 2004 required a $10 deposit that is refundable if the CashKey is returned undamaged.

9. What does the CashKey cost?

The cost is determined by the amount of parking value desired by the customer plus a $25 fee. Customers may purchase amounts of time in increments of $10 up to $100. A 10% discount is given to all customers at the time of purchase. For example $50 worth of parking will cost $45.

10. What happens when my CashKey is low or out of money?

Just take your CashKey to the Parking Division and purchase additional time on the key. No additional fees or deposit is required. You can add value to your CashKey at any time (up to $100). Parking Division