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AFSCME

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1. Why do I need a Union?
2. Do union workers get higher wages?
3. Do union workers get better benefits?
4. Why do I need a union now?

ASD/Building Maintenance

City Attorney

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1. Does the City Attorney’s Office handle legal matters for the entire City?
2. Who should I call if I have a complaint against the Santa Fe Police Department?
3. I have a general complaint and need information, who do I talk to?

City Clerk

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1. Does the City Clerk issue marriage licenses?
2. Where can I register to vote?
3. Where can I obtain copies of birth/death certificates?
4. Does the City Clerk's office schedule court dates or payment for traffic citations?
5. How do I get on the City Council Agenda?

CM - City Manager

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1. How do I get my trash picked up?
2. What is the phone number to the Landfill / Transfer Station?
3. How can I get a bus schedule?

CM - Home

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1. How do I apply for a job with the City?
2. How do I find information for visitors to Santa Fe?
3. How do I find information about the Santa Fe Airport?

CM - Mayor

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1. Does the Mayor vote on all issues before the governing body?
2. Does the Mayor appoint any individuals?

CM - SFGTV 28

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1. How do I get a television show on Channel 28?
2. How do I get information on the scrolling "ticker" or the Bulletin Board on Channel 28?
3. Is SFGTV 28 available on satellite television?
4. Are Board of County Commisioner's meeting broadcast on Channel 28?

CS - Arts Commission

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1. When are the grant deadlines for non-profit arts organizations?
2. Where can I find the grant applications?
3. What is the schedule for the use of grant funds?
4. Where is the Arts Commission office located?
5. What is your mailing address?
6. Do you have any job openings?

CS - Community Services

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1. Where can I find information about programs offered by the Community Services Department?
2. Who do I contact to receive assistance for senior citizens?
3. When is registration for the annual Summer Youth Program?

CS - Juvenile Justice

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1. Who serves on the Juvenile Justice Board?

Finance

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1. What is the Gross Receipts Tax rate?
2. When is the next Finance Committee Meeting?
3. What time and where is the Finance Committee meeting?
4. How do I find out if a certain item is on the agenda?
5. Can you email or fax a Fiscal Impact Report (FIR)?
6. Can you email or fax a Budget Request Form (BAR)?
7. Where can I get property tax information?
8. Is this the correct website for the State Taxation and Revenue Department?
9. Where can I research the City of Santa Fe’s continuing availability to pay bonds?

Finance - Accounts Receivable

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1. Does your department transfer, set up, or disconnect sewer, water, or refuse accounts?
2. Who can I contact if my refuse is not picked up, or if I have specific questions about my pick up times?
3. Can I make payments to the Accounts Receivable Department over the phone?

Finance - Accounts Receivable / Ambulance Billing

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1. Who do I contact for information about ambulance billing?
2. Who do I contact for specific medical records when I was transported by the City of Santa Fe Ambulance?

Finance - Accounts Receivable / Automatic Payments

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1. How can I arrange for automatic payment?
2. How does Auto Payment work?
3. Will I still receive a bill if I am on Auto Payment?

Finance - Accounts Receivable/Commercial Hauler/Septic Discharge Billing

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1. How do I set up an account to discharge domestic wastewater as a commercial hauler?
2. How often will the City of Santa Fe bill me for dumping at the Wastewater Division?
3. Whom do I contact for specific information on my commercial hauler bill?

Finance - Accounts Receivable/Landfill Account Billing

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1. Why did I receive a Transfer or Regional Landfill statement?
2. Is the charge from the Transfer or Regional statement included in my monthly utility bill?
3. How often am I billed for Transfer or Regional Landfill?

Fire - Operations Page

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1. Why does a fire engine come to my home when I call for an ambulance?
2. Why did I receive a bill from the Fire Department for medical treatment that I received?
3. Why do I see fire trucks parked at the grocery store and local restaurants?
4. Why should I pull to the right and stop when I see any emergency vehicle?

Fire - Prevention Page

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1. Does the Fire Department service fire extinguishers?
2. Is open burning allowed in the city limits? How do I obtain a burn permit?

Fire - Support Services

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1. Is the Fire Department hiring?
2. What are the requirements for becoming a firefighter?
3. What is the testing and training process like for new hires?

Fire Department

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1. How do I get a copy of an ambulance report and / or ambulance bill?
2. How do I get a copy of a fire report?
3. Where is the closest Fire Station and/or fire hydrant to my house?
4. When should I dial Regional Fire Dispatch’s non-emergency number rather than 911?

HCDD - Community & Economic Development

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1. Where can I find information about affordable homes in Santa Fe?
2. Do you have affordable rental housing or Section 8?

HCDD - Energy

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1. What can I do to save energy?
2. Should I put a solar energy system on my house?
3. What rebates are available for energy efficiency?
4. Does the city have any plans to use wind power?

HCDD - Small Business Award

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1. How do I nominate a business for the Small Business Award?

Human Resources

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1. May I apply for a position that is not posted on this website?

Land Use - Building Permits

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1. Do I need a building permit to build a porch?
2. How do I find out the status of my building permit?
3. What is a Commercial "IPSP" and when is it needed?

Municipal Court

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1. What is an arraignment?
2. What can you plead at an arraignment?
3. How long does a court session usually last?
4. In what order do I appear in front of the Judge for an arraignment?
5. What days/times are traffic court?
6. What will happen if I fail to appear, fail to comply with court orders, or fail to pay fines?
7. What do I do if my license is suspended?
8. How many points is the offense cited worth on my driver’s license?
9. If I have a bench warrant and go to Court, will I be arrested?
10. How do I find out the status of my bond money?
11. Can I complete community service other than what was listed on the printout provided by the court?
12. What is unsupervised probation?
13. How can I reschedule my court date?
14. How can I find out when the date of my trial is?
15. How can I request for my records to be released?

Police

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1. Where do I get a copy of a police report?
2. How do I file a report?
3. What is the telephone number to the Jail?
4. What is the non-emergency number?
5. How can I report a missing person?
6. How do I compliment an Officer(s) for a job well-done?
7. How do I file a complaint for poor service on the part of an Officer?
8. How do I file a complaint for Bias Based Profiling?
9. Where can I find information on planning and training?

Police - DV/SA Service Providers

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1. How much does an order for protection cost?

Police - Online Reporting

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1. What do I do if online reporting is not right for me?
2. If the incident happened in another city can I file a report using this online reporting system?
3. What if the incident happened on a state highway?
4. What is a "Known Suspect"?

PU - BDD/Buckman Direct Diversion Project

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1. Why do we need the Buckman Direct Diversion Project now?

PU - Compost

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1. What are some of the benefits of using Compost?
2. Why compost biosolids?
3. What are the compost testing requirements?

PU - Public Utilities

PU - Solid Waste Division

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1. What is the phone number and location of the Buckman Transfer Station?
2. How do I dispose of car oil?
3. Where can I pick up recycling containers?
4. How do I obtain recycle bins for business use?
5. How do I contact the Caja del Rio Landfill?
6. How do I dispose of or recycle yard waste?

PU - Wastewater Division

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1. Whom do I ask about questions that I have concerning my sewer bill?
2. Whom do I report a water leak to?
3. What is the number for waste management?
4. What is the number for solid waste?
5. How much does it cost to replace my sewer service line?

PU - Water Conservation

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1. Who do I call to report a water violation?
2. What are the Sangre de Cristo Water Division hours?
3. Which days are allowed for outdoor watering?
4. Am I allowed to water during the day?
5. Am I allowed to wash my car at my house?
6. Am I allowed to hose off or power wash my driveway or sidewalk?
7. What is fugitive water?
8. What are the fees for a water violation?
9. How often are Hotel/Motels allowed to change the sheets and towels?
10. Are restaurants allowed to serve water?
11. Is my business required to post water conservation signage?
12. Who do I call to report water violations in the City parks?
13. Do I have to leave my name and phone number when I report a violation?
14. How are water violations enforced?
15. Am I allowed to plant a Kentucky Bluegrass lawn?
16. Do I need a permit to install an irrigation system?
17. Where do I apply for an irrigation permit?
18. Do I need a backflow prevention device for my drip system?

PU - Water Division

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1. I have a water emergency and I need my water turned off, who can I speak to?
2. I have a question regarding my water bill?
3. What is the process to obtain a water meter?

PU - Water Rate Increases

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1. Why are the rates increasing?
2. What is the biggest component of the increase?
3. Does the increase pay for costs associated with new growth?
4. Is there anything the City can do to lower the increase?
5. What would happen to the utility if the rates were not adjusted?
6. Are there more increases anticipated?
7. How will a typical customer's bill be affected?
8. How will the rate increase affect customers on a fixed income?
9. Why does our region need the Buckman Direct Diversion (BDD) Project?
10. Why does the City of Santa Fe need the BDD project now?
11. What other sustainable drinking water alternatives have been studied?

PW - Airport

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1. How much does parking cost and is there security?
2. How do I get to the airport?
3. Who do I contact if I'm interested in renting a hangar?

PW - Cashkeys

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1. What if my CashKey is damaged?
2. How do I register additional time?
3. How does the Cashkey work?
4. What if I move? Can I get a refund?
5. How do I purchase a CashKey?
6. Which parking meters accept the CashKey?
7. Can I use my CashKey with coins and tokens?
8. Can I purchase more than one CashKey?
9. What does the CashKey cost?
10. What happens when my CashKey is low or out of money?

PW - Engineering

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1. How do I obtain a driveway or access permit?
2. How do I get traffic calming (ex. speed humps) on my street?
3. How do I report a malfunctioning traffic signal?
4. How do I report a traffic sign knock-down or obstruction?

PW - Municipal Recreation Complex (MRC)

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1. Do I need to have a permit to use the MRC?

PW - Parking

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1. How do I pay a parking ticket?
2. Why did I get a ticket if I still had time on my parking meter?
3. How much is the late fee on a parking ticket and when does it take effect?

PW - Public Works

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1. Whom do I contact if I have a question about my water bill?
2. Where can I report a street light out?
3. How do I know when my curbside recycling will be picked up?

PW - Santa Fe River Fund

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1. Why is the City of Santa Fe collecting donations from the community on behalf of the Santa Fe River?
2. How can I donate to the Santa Fe River Fund?
3. What is the City’s commitment to this program?
4. Is this donation tax-deductible?
5. Is there a minimum donation?
6. Where will the water rights be acquired?
7. When can we expect to see results (acquisition of water rights) of this program?

PW - Storm Water Management Division

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1. What is the purpose of stormwater management?
2. What is expected of contractors regarding construction site erosion and sediment runoff control and what is the city’s enforcement role?
3. What is a SWPPP (Stormwater Pollution Prevention Plan)?
4. What are BMPs?
5. What is NPDES?
6. What is an NOI?

PW - Streets

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1. How do I report potholes, streets that need sweeping, and/or other street maintenance issues?
2. How do I apply for a Streets Cut Permit?
3. Where can I find information on permits?
4. Where can I find information about City streets and traffic signs?

PW - Transit

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1. How much does it cost to ride the City bus?

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