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Utility Billing Division
Overview
Contact
Peter A. Ortega
Utility Billing Division Director



801 W. San Mateo
Santa Fe, NM  87505

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Ph: (505) 955-4354
Fx: (505) 955-4360

Hours
8:00 am - 5:00 pm
Monday - Friday

Public utilities customer service provides assistance for any questions, concerns, or issues that a customer may have regarding refuse, sewer, water billing and services.


YOU CAN PAY YOUR BILL ONLINE!!!!  
      
A new easy and convenient way to pay your Water, Sewer, and Refuse utility bill.  




Not only can you pay your bill!  You can now receive an electronic statement of your bill. Click on the following link to learn more: eStatement

PAPERLESS BILLING IS HERE!!!
Click on the following link to begin receiving your water, sewer, and refuse bill electronically!        ESTATEMENT


The following documents will help in the process of providing further customer service:

                                                       
Application For Service 
This Application is necessary for any person who wishes to transfer or obtain services in their name. 

Instructions to Complete the Multi-Family Application 
         Multi-Family Classification Application 

If you should discover that you have established a leak you may apply for a one time adjustment:
One Time Leak Adjustment Application

If you realize that you have a leak but are unsure of the cause you may complete the following application:
One Time Leak Adjustment Due Unknown Cause

To apply for Low Income Adjustment complete the following Applications:
Low Income Credit Application

If you have a home that has been vacant for at least three months you may apply for a vacancy credit:
Vacancy Credit Application

If you are renting and wish to turn the Water, Sewer, and Refuse responsibilities over to the tenant please complete the following forms:
Owner to Tenant Transfer Application
The person/persons taking responsibility will also need to complete the Application for Service


Policies and Procedures for the applications that are available above:

One Time Credit Due to Leak

One Time Credit Due to Unknown Cause



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