Snow is Removed Based Upon Priority
Priority 1 Streets: Main arterials provide access for police, fire, buses and other emergency vehicles.
Priority 2 Streets: Consist of commercial routes.
Priority 3 Streets: Include some residential streets.
Snowplows Work Throughout the City
Plowing is critical when a snowstorm begins and continues until snowfall subsides. Snow trucks on the road with plows up may be returning for fuel, en route to another area or the road may be too icy and could require a different type of equipment, such as a grader, for effective ice removal. If a city vehicle is able to travel down your road with two-wheel drive, the city will not send a plow.
City snow removal crews use a salt and cinder mix to melt the snow and ice. This is applied in all situations on all streets that are being maintained, as means of melting snow and providing traction; the ration is four parts cinder to one part salt to reduce corrosiveness of salt on equipment, vehicles and streets. The deicer is rock salt, a naturally occurring product that is mined in Carlsbad.
In Case of an Emergency
The Office of Constituent Services established a Customer Service Call Center (CSCC), which can be activated by the City Manager in times of emergency or other situations that result in a high-call volume of inquiries, complaints, or requests that are received by the Streets Division Customer Service number (505) 955-2411. This call center ensures that all calls are answered and returned promptly.
Snow Closure Information
When weather conditions necessitate the closure of city government offices, the Public Information Office (PIO) will post closures and service delays on the city's web site www.santafenm.gov and notify local radio and television stations, including SFGTV cable Channel 28, as well as the local newspapers.
How You Can Help City Snow Removal Crews
Remove Vehicles from Streets. Residents and business along Priority 1, 2 and 3 streets are asked to remove parked vehicles from the roadside shoulders. This permits snow plows to clear the area the first time through before roads get too icy to plow.
Keep Your Sidewalks Shoveled. Property owners are responsible for shoveling their sidewalks after each snowstorm to ensure safe pedestrian access. Snow plows may have to make several passes in front of your home or business during continuous periods of snow fall. As a result, snow may be pushed onto sidewalks that already have been cleared. We appreciate your patience and cooperation during these circumstances.
What to do When Your Pipes Freeze
- Prevention is the best cure for frozen pipes. Let a trickle of water drip from the cold side of the furthest faucet from your water heater when outside day temperatures are near or below freezing.
- If your pipes do freeze, thaw them as soon as possible! Customers are responsible for frozen pipes from their water meter to their home and throughout their home.
- NEVER use a torch or open flame of any kind to thaw pipes! Use a blow dryer to warm the pipes or call a plumber.
- Repair burst pipes immediately to prevent additional freezing! If your water meter is frozen call (505) 955-4333 during regular business hours on weekdays. After 5 p.m. weekdays and any time on weekends call (505) 955-4300.