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Contact Customer Service
505-955-4333
utilitycustomerservice@santafenm.gov
801 W. San Mateo
Santa Fe, NM 87505
Office Hours
Monday - Friday
8:00 AM to 4:30 PM
(Closed Saturday, Sunday & most Federal holidays)
After 5:00 p.m. on weekdays or weekends, call 505-955-4300.
Water Emergencies
The City of Santa Fe dispatch is available 24 hours a day to report water emergencies and request emergency turn-offs. During emergencies, your water service may be temporarily shut off while repairs are made.
Seasonal Watering Restrictions Begin May 1
Seasonal water conservation requirements will go into effect May 1 and run through October 31. The City of Santa Fe is encouraging residents and businesses to begin following these measures voluntarily now to help reduce water use and improve efficiency during the outdoor watering season.
What’s Up With Water
Watch the annual What’s Up With Water presentation to learn about Santa Fe’s water supplies and hear updates from the City of Santa Fe Water Division.
These presentations provide an overview of current water conditions, supply planning, and ongoing initiatives to support a sustainable water future for Santa Fe.
Watch it below:
Protecting Our Source Water
Each year, the City of Santa Fe recognizes Source Water Protection Week, highlighting the importance of protecting the rivers, reservoirs, and aquifers that supply our drinking water. These vital sources help ensure safe, reliable water for our community today and for future generations.
Learn more about how we safeguard our water: Source Water Protection Week Webpage
Water Division Updates
Recent presentations to the public and City Council discussing City of Santa Fe Water, past, present, and future, and our most recent Annual Report:
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| 2025 Annual Report | https://santafenm.gov/SantaFe2025AnnualReport_final.pdf |
| 2025 Year in Review Newsletter | https://santafenm.gov/SantaFe2025NewsLetter_final.pdf |
Past Reports
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| 2025 What's Up with Water Presentation Slides | https://santafenm.gov/2025_What_s_Up_with_Water_May_2025.pdf |
| 2025 What's Up with Water Presentation Recorded Presentation | https://santafenm-gov.zoom.us/rec/share/6-7PedFluV85wG141jYjf5vYvRnyUSb7aZvXfTUhDbPP2Z_Y06NdLKytoFXEmbb-.eWRzMpEE8kNFDXhc?startTime=1747352413000 |
| 2024 Annual Report | https://santafenm.gov/media/files/public_works/SantaFe2024AnnualReport.pdf |
| 2024 Consumer Quality Report | https://santafenm.gov/Water_Quality_Report_2024.pdf |
| 2024 Water 2100 Public presentation | https://santafenm.gov/SantaFeWater2100_STEWaRDS_2024_12_12_PublicPres_Final.pdf |
| 2024 Livability: Do We Have Water for Growth Slides | https://santafenm.gov/2023_CoSF_Water_-_Livability_Series_14Sep2023.pdf |
| 2024 Livability: Do We Have Water for Growth Recorded Presentation | https://www.kswvradio.com/episode/jesse-roach-do-we-have-enough-water-september-14-2023/ |
| 2023 Annual Report | https://santafenm.gov/City_of_Santa_Fe_Water_Annual_Report_2023_1.pdf |
| 2022 Annual Report | https://santafenm.gov/SantaFe2022AnnualReport.pdf |
| 2022 Annual Report | https://santafenm.gov/SantaFe2021AnnualReport.pdf |
| 2021 Annual Report | https://santafenm.gov/2020_CoSF_Annual_Water_Report_1.pdf |
Click here to learn more about your water supply.
The mission of the Santa Fe Water Division is to provide a safe, reliable, and resilient water supply to meet Santa Fe's needs.