Call Center
Hours:
Monday-Friday: 6:00 a.m. to 10:00 p.m.
Saturday: 8:00 a.m. to 7 p.m.
Sunday: 8:30 a.m. to 6:30 p.m.
Fax: 505-955-2020
Administrative Offices
2931 Rufina St.
PO Box 909
Santa Fe , NM 87504-0909
Hours
8:00 a.m. - 5:00 p.m.
Monday - Friday
Lost and Found
505-955-2004
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Bus Passes
Bus passes may be purchased on the bus (exact change required) or at the Santa Fe Trails main office.
Student passes are sold at:
Bus passes expire after one year of purchase. No refunds.
Medicare cards are accepted for the reduced fare.
To obtain the Santa Fe Trails Veterans ID, please visit the Santa Fe Trails main office.
RouteShout
Follow your bus with the RouteShout 2.0 mobile app! Download for free from the Apple Store or Google Play. Make sure your location settings are turned on. Select Santa Fe Trails as your agency. Track your bus arrival and departure times by route, address, or location.
Who Rides Free?
- Youth: Age 18 and younger
- Railrunner Passengers
- Transfers from the North Central Regional Transit District (NCRTD)
- U.S. Veterans
- All U.S. Veterans ride for free on Santa Fe trails
On the bus, show your U.S. Veterans Affairs ID card, Rio metro freedom pass, dd214 with photo ID, driver's license with veteran status, or your transit veterans ID card and ride for free.
You may acquire a Santa Fe Trails veteran card as well. For details on how to receive your transit veteran’s ID card:
- Provide proof of veteran status with either an official Department of Veterans Affairs ID card, dd214 with a photo ID, or a driver's license with veteran status.
- Active duty and personnel can show their military ID on the bus for free fares.
Other free transit services:
- International folk art - Friday after 5:00 pm, Saturday, Sunday
- Spanish market - Saturday, Sunday
- Indian market - Saturday, Sunday
- Zozobra - Friday after 5:00 p.m.
- Santa Fe Fiesta Weekend
- Christmas Eve Canyon Road Farolito Walk - after 5:00 p.m
Trip Planning
We're on Google Maps! Trip Planning got much easier in Santa Fe and Central and Northern New Mexico. Plan your trips with The City of Santa Fe Transit services (Santa Fe Trails and Santa Fe Pick-up) and our friends, North Central RTD, NMDOT Park, Ride, Rio Metro RTD, Rail Runner Express, and Farmington Red Apple, right at your fingertips with Google Maps. Click Here to be redirected to the Google Maps Platform, and then enter your desired origin, destination, and timeframe for your trip, and your available options will appear in seconds.
Let Santa Fe Trails Customize a Trip Plan for You!
Want to ride the bus but don't know which route to take? Our friendly customer service agents are on hand to help you determine where the nearest bus stop is located and which route is best for your schedule.
Email requests should include the following:
- Time and physical address of origination point
- The desired time and physical address of the destination
- Your daytime and evening phone number
- Your email address
Call us at 505-955-2001 or 866-551-7433 toll-free and speak to a customer service representative
or send an email to the following Santa Fe Ride Call Center supervisors:
Curtis Horvath
Supervisor
cshorvath@santafenm.gov
Geraldine Salazar
Supervisor
gdsalazar@santafenm.gov
Randall Montoya
Supervisor
rkmontoya@santafenm.gov
Thomas Martinez
Transit Division Director of Operations and Maintenance
tamartinez@santafenm.gov