Contact Utility Customer Service
utilitycustomerservice@santafenm.gov
Hours
Monday - Friday
8:00 AM to 4:30 PM
Closed Saturday, Sunday & most Federal holidays
Staff Directory
Nancy Jimenez
Utility Billing Division Director
nljimenez@santafenm.gov
Vangie Tso-Olivas
Billing Supervisor
eltso-olivas@santafenm.gov
Alice Martinez
Collections Supervisor
mamartinez2@santafenm.gov
Susan Mora
Customer Service Supervisor
smmora@santafenm.gov
The Utility Billing Division (Customer Service) is committed to providing quality utility billing services to Santa Fe residents in an efficient and timely manner. These activities include prompt and courteous customer service, transfer account information or transfer water service, collection services, accurate water meter readings, and timely billing for water, refuse, sewer, and stormwater services.
Leak adjustment
Refuse Vacancy
Direct Debit
Multi-Family
Collections
Rebates 
Water Rates 
Sewer Rates
Refuse RatesGo Paperless
For paperless bills, please email utilitycustomerservice@santafenm.gov to provide your name, your service address, your account number, and the email address where you would like to receive your e-bill.
Sign up for direct debit
Customers may establish an automatic payment on their monthly utility services bill by direct debit from a checking account. The checking account does not need to be under the customer's name.
Click Here to download the direct debit form. The form may be completed online, saved to a computer, or printed to be completed by hand.
A voided check must be included with all application methods.
The form and attached check may be submitted in any of the following three ways:
- Mail the completed form and voided check to the City of Santa Fe Utility Billing Division, 801 W San Mateo Rd, Santa Fe, NM 87505
- Place the completed form and voided check in an envelope and place them in the drop box in the parking lot at 801 W. San Mateo Road.
- Download and complete the form. Scan a copy of a voided check and attach it to the email with the completed form.
Customers can also go to www.santafenm.gov/paymentus to set up an automatic payment with a Credit Card.
Santa Fe River Fund
In April of 2007, the Santa Fe River was named America’s Most Endangered River by American Rivers. A Washington, D.C.-based advocacy group. In June 2007, the New Mexico Heritage Preservation Alliance named the Santa Fe River as one of the state’s twelve most endangered places.
Your contributions to the Santa Fe River Fund will be used for projects that improve the flow of the Santa Fe River in ways that enhance the river’s ecosystems and its riverbank channel.
Make a Donation
Follow the Santa Fe Water Conservation Office for tips and info
