Call Center

Hours:
Monday-Friday: 6:00 a.m. to 10:00 p.m.
Saturday: 8:00 a.m. to 7 p.m.
Sunday: 8:30 a.m. to 6:30 p.m.

505-955-2001
866-551-7433 toll-free

Fax: 505-955-2020

Transit Division Online Comment Form

Administrative Offices

2931 Rufina St. 
PO Box 909
Santa Fe , NM 87504-0909

Hours
8:00 a.m. - 5:00 p.m.
Monday - Friday

Americans with Disabilities Act


Under the requirements of Title II of the Americans with Disabilities Act of 1990 (ADA), the Santa Fe Trails Transit Division will not discriminate against qualified individuals with disabilities based on disability in its services, programs, or activities. Click Here to read the Notice Under the Americans With Disabilities Act.

Click Here for the Santa Fe Transit ADA Comment Form.

The City of Santa Fe also has a Report and Request page where questions, requests, and complaints may be made. This page can be reached by clicking here.

 

City of Santa Fe Americans with Disabilities Act


Under the requirements of Title II of the Americans with Disabilities Act of 1990 (ADA), the City of Santa Fe will not discriminate against qualified individuals with disabilities or provide program accessibility to their services, subject to limitations.

Santa Fe Trails Transit shall:

Make reasonable modifications in policies, practices, or procedures when necessary to avoid discrimination based on disability or to provide program accessibility to their service, subject to limitations.

Make communications and information available by providing auxiliary aids and services, such as using accessible formats and technology (e.g., Braille, large print, TDDs) to obtain information about transportation services. 

In choosing among alternatives for meeting nondiscrimination and accessibility requirements concerning new, altered, or existing facilities or designated or specified transportation services, public and private entities shall give priority to those methods that offer services, programs, and activities to qualified individuals with disabilities in the most integrated setting appropriate to the needs of individuals with disabilities.

It is not discrimination to refuse to provide service to an individual with disabilities because that individual engages in violent, seriously disruptive, or illegal conduct or represents a direct threat to the health or safety of others. However, Santa Fe Trails will not refuse to provide service to an individual with disabilities solely because the individual’s disability results in appearance or involuntary behavior that may offend, annoy, or inconvenience employees of the entity or other persons.

Service Animals are Welcome


Santa Fe Trails complies with USDOT regulations (49 CFR, Subtitle A, Part 37.167) concerning Service Animals.

A service animal is individually trained to do work or perform tasks for an individual with a disability.

Service animals must be on a lead or otherwise under the physical control and supervision of the owner at all times.

Animals providing emotional support, well-being, comfort, or companionship are not considered service animals.

Pets are allowed to ride on the bus but must be carried in a secure container small enough to fit on the owner’s lap, and the animal must not be a danger to annoyance to other passengers.

Misrepresenting an animal as a service animal is a violation of the law (28-11- NMSA 1978)