Accessibility

Santa Fe Trails is accessible to persons with disabilities. Buses are equipped with wheelchair ramps that enable individuals in wheelchairs or individuals who cannot navigate steps to ride and have priority seating for individuals with disabilities. Operators are trained to assist riders in using ramps, secure wheelchairs, provide information on destinations, and announce stops, including any stop you request. You may travel with your respirator, concentrator, and portable oxygen. Service animals are welcome onboard buses and vans and in our facilities. Public information is available in alternative accessible formats upon request. To request information in alternative accessible formats, please call us at (505) 955-2004 or email us at SantaFeTrails@santafenm.gov. For your safety and the safety of other passengers, we will secure your wheelchair.

Santa Fe Ride

Santa Fe Ride serves individuals whose disability prevents them from accessing our routes. To find out more about Santa Fe Ride, visit Santa Fe Ride.

Modifications to Policies and Procedures

Passengers with disabilities may request modifications to service policies and procedures to help them access the service. To make a request, please contact us at 505-955-2004 or SantaFeTrails@santafenm.gov. Please submit requests at least the day before the trip. Transit will not charge additional fees for passengers requiring modifications.

ADA Complaints

If you have a complaint about the accessibility of our transit system or service or believe you have been discriminated against because of your disability, you can file a complaint. The complaint form and procedures are available. Click here to download them in English, or click here to download them in Spanish.

To file a complaint over the phone or for assistance in filing a complaint, please contact Gabrielle Chavez at 505-955-2055 or gnchavez@santafenm.gov.

You may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention: ADA Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington, DC 20590

If information is needed in another language, please call 505-955-2001.

Service Animals are Welcome

Service animals are welcome onboard buses and vans and in our facilities.

A service animal is individually trained to work or perform tasks for an individual with a disability. Animals providing emotional support, well-being, comfort, or companionship are not considered service animals.

Service animals must be on a leash or otherwise under the physical control and supervision of the owner at all times.

Pets are allowed to ride on the bus but must be carried in a secure container small enough to fit on the owner’s lap, and the animal must not be a danger to annoyance to other passengers.

Misrepresenting an animal as a service animal is a violation of the law (28-11- NMSA 1978).