Call Center
Hours:
Monday-Friday: 6:00 a.m. to 10:00 p.m.
Saturday: 8:00 a.m. to 7 p.m.
Sunday: 8:30 a.m. to 6:30 p.m.
505-955-2001
866-551-7433 toll-free
Fax: 505-955-2020
Contact Info
Administrative Offices
2931 Rufina St.
PO Box 909
Santa Fe , NM 87504-0909
Hours
8:00 a.m. - 5:00 p.m.
Monday - Friday
Programs
Santa Fe Ride
Bus Pass Partnership Program
Bike Purchase Bus Pass Rebate Program
Half-Fare Program
RideFinders
New Mexico Rail Runner Express
New Mexico Transit Guide
Santa Fe Ride
Santa Fe Ride is a Complementary ADA Paratransit Service that serves the needs of customers who meet the definition of ADA Paratransit Eligible, as established by the U.S. Department of Transportation (DOT) Americans with Disabilities Act (ADA) of 1990.
Santa Fe Ride also provides transportation to adults 60 and older who reside within the city limits. A Senior Application (see below) must be submitted and will be processed in 5 days on average. Once processed, the applicant will be issued an ID number and will be able to begin scheduling trips. ID cards will be issued at a later date. The fare per trip is $5.00.
All ADA and Senior veterans ride for free. To qualify, proof of veteran status must be provided. An official Department of Veterans Affairs ID card or a military discharge certificate (DD214) and a photo ID or driver’s License with Veteran status must be brought into the Administration Office.
ADA Paratransit Applications need to be partially completed by a Healthcare Provider, so we cannot complete these over the phone. The Application can be downloaded by clicking here. Completed Applications can then be submitted via Fax or Mail. Once a completed application has been received, a telephone interview will be conducted. When eligibility for the program has been established, the applicant will be issued an ID number and will be able to begin to schedule trips. ID cards will be issued at a later date. Fare per trip is $2.00 (Veterans ride for Free)
Santa Fe Ride is an origin-to-destination service, and curb-to-curb transportation is the primary means by which service will be provided. The Santa Fe Ride Program is a shared ride program. Please note that you will be in the vehicle with other riders and may be in a vehicle for up to 45 minutes.
Click Here to read the entire Santa Fe Ride policies and procedures. Click Here to see the Service Area.
For more information on our paratransit service or to request an application, please call us at 505-955-2001.
Senior and Veteran Application PDF download
Senior and Veteran Online Application
Hours Of Operation for Rides:
Monday-Friday: 5:30 am to 10:00 pm
Saturday: 8:00 am to 7:45 pm
Sunday: 8:15 am to 6:30 pm
Contact Santa Fe Ride at 505-473-4444.
Bus Pass Partnership Program for Non-Profit and Social Service Agencies
The City of Santa Fe's Resolution No. 2014-32 allows discounts on 1-day, 15-day, and 31-day bus passes when purchased in volume for distribution to indigent clients.
The Bus Pass Partnership program allows social service and nonprofit agencies who work with the indigent to purchase discounted bus passes. Determine the number of passes you wish to buy, complete the order form, and email it to Santa Fe Trails.
Bike Purchase Bus Pass Rebate Program
The City of Santa Fe's Resolution 2013-60 provides a free annual or monthly bus pass with the purchase of a bike or purchase of bike gear or by providing volunteer services in return for a bicycle from the following local participating vendors:
Broken Spoke 1426 Cerrillos Rd. 505-992-3102
Chainbreaker Collective 1515 5th St. 505-989-3858
Melo Velo 132 East Marcy St. 505-982-8986
Rob and Charlie’s 1632 St. Michael's Dr. 505-471-9119
Sirius Cycles 2801 Rodeo Rd. Ste. C-3 505-819-7311
An annual bus pass is provided with the purchase of $200.00 or more.
A monthly bus pass is provided with the purchase of $20.00 - $199.00.
Bring your original receipt and a photo id to the Transit Administration Building to get your free bus pass.
Half-Fare Program
Individuals who qualify for Santa Fe Trails Half-Fare Program are entitled to ride regular fixed-route buses or one-half the standard adult fare. A great value!
Who Is Eligible?
- Seniors: Any person 60 years or older with a valid ID.
- People with disabilities: Physician-verified physical or mental disability
- Current letter from a doctor
- Medicare Card
- Other Transit Agency cards identifying a person as ADA
- Current SSI Notice of award letter
- Santa Fe Ride ADA card
- Letter from Human Services indicating medical disability
Half-Fare ID cards are available at the Santa Fe Trails Administration office at 2931 Rufina Street during office hours.
Why Do You Need A Half-Fare ID Card?
- Standardizing the identification process benefits everyone.
- Boarding the bus will be faster and more convenient with our new Half-Fare ID Card.
RideFinders
Santa Fe RideFinders will help you plan to get around New Mexico by using alternative forms of transportation such as vanpools, buses, shuttles, bikes, or walking. 505-955-2001
New Mexico Rail Runner Express
Santa Fe Trails accommodates train passengers with connecting bus service at four locations in Santa Fe. Ride the bus to the train station and eliminate parking costs, gas costs, and traffic woes. Ride for free; show your bus driver your Rail Runner Day, Monthly or Annual Pass. Rail Runner E-tickets on your mobile device are accepted.
Stations in Santa Fe:
- Santa Fe Co./NM 599 Station (I-25 and NM599)
- Zia Road Station (Zia and St. Francis)
- South Capitol Station (off Pen Road)
- Santa Fe Depot (410 S. Guadalupe)
A free shuttle runs approximately every 10 minutes depending upon traffic, Monday through Sunday.
Click here for Rail Runner schedules, connections, fees, stations, and more.
New Mexico Transit Guide
Many transportation options are available to the people of New Mexico.
The New Mexico Department of Transportation Transit and Rail Division Provides an informative guide for the districts throughout New Mexico.