Contact Customer Service
505-955-4333
utilitycustomerservice@santafenm.gov
801 W. San Mateo
Santa Fe, NM 87505
Office Hours
Monday - Friday
8:00 AM to 4:30 PM
(Closed Saturday, Sunday & most Federal holidays)
After 5:00 p.m. on weekdays or weekends, call 505-955-4300.
Water Emergencies
The City of Santa Fe dispatch is available 24 hours a day for reporting water emergencies and requesting emergency turn-offs. During emergencies, your water service may be temporarily shut off while repairs are made.
City of Santa Fe Water
City of Santa Fe Water believes that a safe, reliable, resilient water supply underlies the basic needs, quality of life, and prosperity of the City and its residents.
We are unique in New Mexico and the Southwest as a municipal water utility with a diverse water supply portfolio of four different sources: local surface water and groundwater and imported surface water and groundwater from outside our local watershed. This allows us to prioritize surface water to preserve the groundwater in our local wells and aquifers for use during drought or other supply interruptions.
In addition to this diverse supply portfolio, City of Santa Fe Water has a nationally acclaimed conservation program. Since the 90s, we have seen a steady reduction in annual water demand—even with significant population growth—due to the conservation efforts of the community. Our long-term vision is to continue to be a leader in the water industry, dedicated to operations, planning, communications, resiliency, and well-supported staff for the benefit of our community.
Mission
To provide a safe, reliable, and resilient water supply to meet Santa Fe's needs.
