Contact Utility Customer Service 


Monday - Friday
8:00 AM to 4:30 PM

Closed Saturday, Sunday & most Federal holidays

If you think that your account may become past due, please contact the Collections Section of the Utility Billing Division to avoid finance charges and other possible costs and penalties.

  • Payments may be put in the Drop Box in the parking lot of the Utility Billing and Water Divisions at 801 W. San Mateo, Santa Fe, NM 87505.
  • Mailed payments should be sent to The City of Santa Fe Utility Billing Division P.O. Box 842004, Los Angeles, CA 90084-2004, and received within the periods described below:
    • If a bill payment due date falls on a Saturday, Sunday, legal holiday, or any other day when City offices are closed, the payment due date shall be extended through the next business day.
    • Delinquent accounts are assessed finance charges.
    • Only property owners are eligible for payment arrangements.
    • The City may discontinue water service if a customer fails to comply with the terms of a payment agreement.
    • Delinquent accounts are referred to a collection agency.
    • The City may file a lien on a property for a delinquent account, including any finance charges and penalties. The City will assess a penalty for the cost of placing a lien.

The Collections Section can provide a list of agencies that may be able to assist customers with paying their overdue bills.