Contact Customer Service

505-955-4333
utilitycustomerservice@santafenm.gov

801 W. San Mateo
Santa Fe, NM 87505

Office Hours
Monday - Friday
8:00 AM to 4:30 PM
(Closed Saturday, Sunday & most Federal holidays)

After 5:00 p.m. on weekdays or weekends, call 505-955-4300.

Water Emergencies

The City of Santa Fe dispatch is available 24 hours a day to report water emergencies and request emergency turn-offs. During emergencies, your water service may be temporarily shut off while repairs are made.

Protecting Our Source Water


Each year, the City of Santa Fe recognizes Source Water Protection Week, highlighting the importance of protecting the rivers, reservoirs, and aquifers that supply our drinking water. These vital sources help ensure safe, reliable water for our community today and for future generations.

Learn more about how we safeguard our water: Source Water Protection Week Webpage

Water Division Updates


Recent presentations to the public and City Council discussing City of Santa Fe Water, past, present, and future, and our most recent Annual Report:

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2025 Annual Report https://santafenm.gov/SantaFe2025AnnualReport_final.pdf
2025 Year in Review Newsletter https://santafenm.gov/SantaFe2025NewsLetter_final.pdf

 

Past Reports


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2025 What's Up with Water Presentation Slides https://santafenm.gov/2025_What_s_Up_with_Water_May_2025.pdf
2025 What's Up with Water Presentation Recorded Presentation https://santafenm-gov.zoom.us/rec/share/6-7PedFluV85wG141jYjf5vYvRnyUSb7aZvXfTUhDbPP2Z_Y06NdLKytoFXEmbb-.eWRzMpEE8kNFDXhc?startTime=1747352413000
2024 Annual Report https://santafenm.gov/media/files/public_works/SantaFe2024AnnualReport.pdf
2024 Consumer Quality Report https://santafenm.gov/Water_Quality_Report_2024.pdf
2024 Water 2100 Public presentation https://santafenm.gov/SantaFeWater2100_STEWaRDS_2024_12_12_PublicPres_Final.pdf
2024 Livability: Do We Have Water for Growth Slides https://santafenm.gov/2023_CoSF_Water_-_Livability_Series_14Sep2023.pdf
2024 Livability: Do We Have Water for Growth Recorded Presentation https://www.kswvradio.com/episode/jesse-roach-do-we-have-enough-water-september-14-2023/
2023 Annual Report https://santafenm.gov/City_of_Santa_Fe_Water_Annual_Report_2023_1.pdf
2022 Annual Report https://santafenm.gov/SantaFe2022AnnualReport.pdf
2022 Annual Report https://santafenm.gov/SantaFe2021AnnualReport.pdf
2021 Annual Report https://santafenm.gov/2020_CoSF_Annual_Water_Report_1.pdf

Click here to learn more about your water supply.

The mission of the Santa Fe Water Division is to provide a safe, reliable, and resilient water supply to meet Santa Fe's needs.